Terms and conditions for the use of the “gift card”

HOLON, to foster its relationship with its Users, especially regarding regular and personalised follow-up, has created a card to grant advantages – hereinafter referred to as the “GIFT CARD”.

This document regulates the subscription and use of the GIFT CARD, as well as outlines the associated benefits.

Use of this service implies knowledge and acceptance of the conditions set out in this document; therefore, any User who does not agree with or commit to these conditions will not be able to subscribe to or use the GIFT CARD.
 

  1. DEFINITIONS:
    a) User: Subscriber of the GIFT CARD;
    b) Beneficiary: Any person who uses the GIFT CARD;
    c) GIFT CARD: A set of advantages provided and described in this document;
    d) Pharmacy: Establishment for purchase and use of the GIFT CARD;
    e) Data Subject: natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, electronic identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
     

  2. SUBSCRIPTION TO THE GIFT CARD

  1. The issuance of the GIFT CARD is subject to prior analysis by HOLON and verification of all the following conditions:
    a) The User must be a natural person;
    b) The User must purchase and pay for the card at the pharmacy where it will be used;
    c) Any beneficiary may use the card for the value assigned at the time of issuance;
    d) The GIFT CARD has a minimum validity of 1 (one) year from its purchase date.

  2. HOLON is free to assess compliance with these conditions at its sole discretion, having exclusive rights to decide on the issuance of the GIFT CARD.

  3. The User wishing to subscribe to the GIFT CARD must request it in person at the chosen HOLON pharmacy where the service is to be provided.

  4. After issuance of the GIFT CARD, it may be used immediately, subject to prior scheduling of the intended service.

  5. Proof of ownership of the GIFT CARD will be made by presenting the original GIFT CARD, issued by HOLON and delivered to the User (at HOLON’s expense).

  6. For the purposes of the previous paragraph, photographic records of the GIFT CARD or any medium other than the physical, original card are not admissible.

  7. In the event of loss, theft, or robbery of the physical card, HOLON assumes no responsibility, and consequently, the beneficiary will not be able to use the intended service due to inability to present the original GIFT CARD at the pharmacy.
     

  1. WHO CAN USE THE GIFT CARD AND WHERE?

  1. The GIFT CARD is personal and non-transferable and may never be used by anyone other than the person identified on and holding the card.

  2. For the purpose regulated in the previous paragraph, the GIFT CARD holder must present their identification document to ensure correct identification.

  3. The beneficiary and holder of the GIFT CARD, under the indicated terms, must use the GIFT CARD at the pharmacy where it was purchased.

  4. In the event that, at the time of service use, the pharmacy does not provide that specific service, the GIFT CARD must be used for another service available at the pharmacy.

  5. Use of the card by the beneficiary is always subject to its validity.

  6. Use of this card includes services provided by the pharmacy, including but not limited to: nutrition service, dermopharmacy service, nursing service, pharmaceutical consultation, health check service, smoking cessation service, individualized medication preparation service, travel advice service, among others.

  7. The GIFT CARD may only be used for services and never for the purchase of medications or products sold at the pharmacy.
     

  1. ADVANTAGES AND COSTS

  1. Use of the GIFT CARD allows Users to gift other people, of their choice, so they can enjoy services provided by HOLON pharmacies, as chosen by the beneficiary.

  2. Another advantage of the GIFT CARD is its possibility of use within a one-year period.

  3. It may be used for a single service of choice within that year.

  4. Payment for subscription to the GIFT CARD must be made in cash or by card (TPA) directly at the pharmacy.

  5. Upon issuance of the card, the pharmacy will record the identification of the beneficiary, the card code, the chosen service, and the pharmacy where it was purchased and will be used.
     

  1. VALIDITY

  1. The GIFT CARD is valid for 1 (one) year from the subscription date.

  2. The GIFT CARD cannot be renewed.
     

  1. USER RESPONSIBILITY
    By accepting these Terms and Conditions, the User agrees to:

  • Provide and maintain complete and up-to-date personal data, immediately notifying any changes directly at the pharmacy or via email: dadospessoais@holon.pt

  • Adopt only behaviors that do not infringe the applicable legal order or in any way harm legally protected interests.
     

  1. HOLON’S RESPONSIBILITY

  1. HOLON is not responsible for improper use of the GIFT CARD by the User or third parties, nor for loss of benefits due to events beyond its control, such as fraud, theft, loss, or robbery.

  2. HOLON is not responsible for the use of the card or the services provided by the pharmacy.
     

  1. PERSONAL DATA

  1. All data collected is recorded, processed, and protected in compliance with applicable EU data protection legislation and HOLON’s Privacy Policy, available at www.farmaciasholon.pt.

  2. Personal data of the User is used solely for purposes related to subscription to the GIFT CARD.

  3. With the data subject’s consent, personal data may be used for communications regarding campaigns, services, and news related to the GIFT CARD.

  4. Additionally, personal data may be shared with other entities namely: (i) when required by law; (ii) to supervisory authorities upon notification; (iii) to provide more suitable services through our partners; (iv) for legal and/or judicial action management, to the extent necessary.

  5. If HOLON needs to use the User’s personal data for purposes other than those described herein, it will provide information about the new purposes and/or obtain prior consent where necessary and relevant.

  6. Data related to the GIFT CARD and its use will be stored in our database for the period necessary for their processing purposes, after which they will be securely and irreversibly destroyed. Access to data is controlled and restricted on a ‘need-to-access’ basis.

  7. Under the law, Data Subjects are guaranteed a set of rights regarding their personal data. These rights can be exercised, where legally applicable, by written request via:
    a. To exercise rights: Right to Object (Art. 21), Right to Erasure (Art. 17), Right to Restriction of Processing (Art. 18), Right of Access (Art. 15), Right to Rectification (Art. 16), and Right to Data Portability (Art. 20), please send a written request to: dadospessoais@holon.pt.
    All requests will be treated with special care within one month from receipt by our central services. To ensure compliance with data subject rights, proof of identity may be requested to confirm that personal data is only shared with its rightful owner.

  8. You also have the right to lodge a complaint with the Supervisory Authority – Comissão Nacional de Proteção de Dados (CNPD), if you believe your data is being processed in violation of the applicable legal regime.
     

  1. AMENDMENT OF TERMS AND CONDITIONS
    HOLON is free at any time to:
    a) Amend these Terms and Conditions and/or change or cancel the GIFT CARD services and benefits as deemed appropriate, with a prior notice of 30 (thirty) days to the User, who is free within 30 (thirty) days of receiving such notice to cancel the GIFT CARD subscription without any payment due by HOLON for any reason;
    b) Cancel or block the GIFT CARD whose use does not comply with these Terms and Conditions, namely in cases of fraudulent or abusive use.
    From the date of receipt of the mentioned notice, the User has one month to enjoy all benefits granted by the GIFT CARD, after which they will automatically expire.
     

10. APPLICABLE LAW AND JURISDICTION
For disputes arising from the interpretation or execution of these General Contractual Clauses, Portuguese law applies, and the court of Porto shall have jurisdiction for their resolution.

I declare that I have read and agree to these Terms and Conditions, as outlined in this document.
 

25 June 2025, Lisbon